Prepayments are any forms of payment made in advance of actual consumption of the services and/or products paid for. Examples of prepayments include but are not limited to prepaid packages, vouchers, deposits, membership fees, etc.

To enhance consumer’s protection, businesses accredited under the following CaseTrust Schemes are required to protect the prepayments made by consumers.

  1. CaseTrust Spa and Wellness Scheme
  2. CaseTrust Renovation Business Scheme

Prepayment protection allows consumers to claim back the unused portion of the prepayment made, following the closure of the accredited business. Upon making prepayment to any CaseTrust accredited businesses under the abovementioned schemes, you would be given a proof of protection containing your personal details and the protected sum. For this purpose, please take note that you would be required to provide your personal particulars to the accredited business, as required by the prepayment protector (i.e. the Insurer).

For more information on how the varying protection mechanisms work, you may contact our CaseTrust officers at 6461 1800 or email:

Please also contact our CaseTrust officers using the contact details above, if you have made prepayment and did not receive your proof of prepayment protection.


CASE is seeking experienced service providers with good track records to offer prepayment protection mechanism(s). The service provider must also be able to deliver the mechanisms through a reliable, secured and user-friendly online platform.

The intention behind prepayment protection is to give consumers an added assurance, and that is, should the accredited business cease operation, affected consumers could still be refunded of their unconsumed prepayment made.

Interested service providers may apply by writing in to CASE at

We regret to inform that only shortlisted companies will be notified.