Ever felt apprehensive about making that first purchase online? If you are, you are not alone. In fact, most people have been unwilling to make purchases off the internet due to the lack of trust for e-commerce security

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CaseTrust is currently reviewing the CaseTrust Accreditation for Webfront Businesses (E-Commerce), and we are not able to accept any new application for the time being. Please visit our website again for updates.



TrustSg is an initiative by the National Trust Council (NTC), an industry led body supported by Infocomm Development Authority of Singapore (IDA), formed with the mission to build confidence amongst businesses and consumers to spur e-commerce growth in Singapore.

CASE is the first Authorised Code Owner (ACO) to issue the TrustSg seal with CaseTrust to e-businesses with sound e-commerce practices. E-commerce applicants will be concurrently awarded with the TrustSg seal.

Merchants applying for CaseTrust & TrustSg seal would have to pass the following stringent criteria:


Sufficient information about goods and services is available to help you make an informed buying decision


Ensure that personal data will be secured and protected;


Ensure that payment will be handled in a secured manner;


Ensure that purchases will be delivered in a safe and punctual manner;


Cancellation and refund policies are clearly stated; and


Promptly address complaints (if made)


List of CaseTrust accredited Webfront (TrustSg seal) business can be found here


The purpose of the TrustSg accreditation is as follow:


Educate Consumer and business users on security best practices for online transactions and heighten awareness and appreciation of trustmarks.


Promote adoption of Risk Management Framework to reduce fraud in e-commerce transactions with B2C merchants.


So the next time you make another attempt to buy online, remember to look out for the CaseTrust logo & TrustSg seal when you shop online.