CASETRUST SPA AND WELLNESS SCHEME
In October 2008, the Ministry of Trade and Industry appointed CaseTrust as the accreditation body for the spa and wellness industry and mandated CaseTrust to develop an accreditation programme for the spa and wellness industry for the purpose of raising the professional standards of the industry.
The CaseTrust Accreditation for Spa and Wellness Businesses has been developed with criteria tailored for the spa and wellness industry. The primary objective is to instill consumer confidence for this industry by adopting good business practices.
Spa and Wellness businesses that are accredited wear their trustworthiness with a decal that is displayed in their premises.
In order to qualify for the CaseTrust for Spa and Wellness Businesses Accreditation Scheme, the Applicant must not have five (5) or more complaints lodged against it with breaches of the Consumer Protection Fair Trading Act (CPFTA) with CASE, and you must have a clean track record with the relevant Authorities in the last twelve (12) months before the date of application.
List of Casetrust accredited Spa & Wellness business can be found here.
CONSUMER'S FRIENDLY PRACTICE FROM AN ACCREDITED SPA AND WELLNESS BUSINESS
A Spa Operator who carries the CaseTrust mark, is certified to have in place the following consumer-friendly policies:
PROTECTION FOR PREPAYMENT
Consumers who made prepayment can be assured that the value of their un-utilized balance will be protected, with documentation and real-time verification of their coverage provided.
Click link below to find out:-
5-DAY COOLING-OFF PERIOD
Consumers enjoy a cooling-off period of at least 5 working days to seek full refund of payments made if they do not wish to proceed with the services offered. The 5-day cooling-off period offers recourse for consumers who have been pressured into signing up. For avoidance of doubt, this cooling-off period is not applicable for trial sessions whereby the treatment have been utilised.
When patronising CaseTrust accredited spas, you can be assured of relaxing and stress-free treatments because of a 'No Selling' policy once you enter the treatment room.
CLEAR FEE POLICIES
Clearly articulated and documented policies on charges and refunds. These must be fully disclosed to customers and adhered to according to the terms and conditions of the contract between the businesses and customers.
WELL-DEFINED BUSINESS PRACTICES AND SYSTEMS
Besides good business practices and systems, there should be a redress system with proper and clearly defined dispute resolution mechanisms for the business and customers.
The business must ensure that it has trained sales staff who do not practice unethical sales tactics and are able to provide good customer service.
CASETRUST ACCREDITED SPA MAY UPGRADE TO CATEGORY I (CAT I) MASSAGE ESTABLISHMENT LICENCE
With effect from 1 June 2009, Spas that are CaseTrust accredited may apply for an upgrade to Category I (Cat I) Massage Establishment (ME) Licences issued by the Police Licensing Division if all the licensing criteria are met.
CaseTrust accredited spas that successfully upgrade to Cat I License can be granted more liberal operating conditions such as:
Unrestricted operating hours
Admission of customers regardless of their age
Operating within HDB neighbourhood centres; and
Employment of foreign masseuses/therapists
Advisory on the Revised ME Licensing Framework
FAQ on ME Act
The TRUST Programme (Prepaid Card)
ME licensing information, please visit the Online Business Licensing Service (OBLS) website at https://licences.business.gov.sg
Should you have further queries on ME Act, please contact the following:-
For queries on ME licensing, please call Police Licensing Division at Tel No. 68350000 or email to SPF_Licensing@spf.gov.sg.
For queries on courses and training related matters under the Spa WSQ Competency Map, please call Singapore Workforce Development Agency at Tel: 6883 5885 or email to email@example.com
INTERESTED TO BE CASETRUST ACCREDITED SPA & WELLNESS BUSINESS?
Apply for CaseTrust accreditation now, to show consumers that your business is committed towards maintaining a high level of good business practice, fair trading and transparency. The Info Kit and application form for Spa & Wellness Business are available in here.