RENOVATION

CASETRUST FOR RENOVATION COMPANIES

 

As home renovation is one of the biggest investments that many consumers will make in a lifetime, it is every homeowners' wish to engage a reliable contractor that is able to meet their renovation needs, and have the peace of mind that the contractor will deliver what have been promised.


The CaseTrust Accreditation for Renovation Businesses, which has been in place since 2004, is an accreditation scheme that recognises renovation businesses that are committed toward maintaining good business practices. By obtaining the CaseTrust mark, these companies have taken concrete steps to show that they strive to put their consumers first and ensure that their consumers get what they have paid for. 

 

PEACE OF MIND FOR HOMEOWNERS

 

• CaseTrusted contractors are required to protect a customer's deposit paid through the purchase of a deposit performance bond. This bond will safeguard deposits against closure, winding up and/or liquidation before the renovation is completed. 

 

• Accredited contractors will adopt CaseTrust Standard Renovation Contract to ensure cost transparency and accountability for listed deliverables in a renovation project.

 

 

renovation
 
 

CASETRUST-RCMA JOINT ACCREDITATION FOR RENOVATION BUSINESSES

In August 2014, CASE collaborated with the Singapore Renovation Contractors and Material Suppliers Association (RCMA) to develop the CaseTrust-RCMA Joint Accreditation scheme which admits RCMA members who meets the assessment standards. With more contractors listed on the CaseTrust whitelist, homeowners can look forward to more options when sourcing for reliable contractors to renovate their homes. Renovation contractors who qualify to obtain this accreditation will be able to display a CaseTrust-RCMA logo on their shop fronts and marketing materials as a sign of their commitment to fair trading.

 

A renovation business that achieves the CaseTrust accreditation is certified as a business that possesses the foundation for good sales practices and standards. The business will have the following mechanisms in place: 

 

WHAT CAN CONSUMERS EXPECT FROM A CASETRUSTED CONTRACTOR?

 

 

 

CLEAR FEE POLICIES

 

Clearly articulated and documented policies on fees and fee refund. These must be fully disclosed to their customers

 
 

WELL-DEFINED BUSINESS PRACTICES AND SYSTEMS

 

A redress system with proper and clearly defined dispute resolution mechanisms for the business and consumers. This will include mediation by the CASE Mediation Centre

 
 

WELL-TRAINED PERSONNEL

 

The business with trained sales staff who do not practice unethical sales tactics and are able to provide accurate information regarding the renovation

  

List of CaseTrust Accredited Renovation Business can be found here.

 
 

INTERESTED TO BE CASETRUST ACCREDITED RENOVATION BUSINESS?

 

Apply for CaseTrust accreditation now, to show consumers that your business is committed towards maintaining a high level of good business practice, fair trading and transparency. The Info kit and application form for Renovation Business are available here.