CASETRUST-SVTA ACCREDITATION FOR MOTORING BUSINESS
In December 2007, work on the new accreditation scheme started. From the complaints gathered from consumers who have had trouble with car dealers, CASE was able to identify the most common errant practices that vehicle dealers have used against consumers.
This accreditation scheme was designed in a bid to differentiate the trustworthy vehicle dealers who offer transparency and good business practices in their dealings with consumers.
Model agreements were designed to be used by accredited vehicle dealers to add greater transparency to the process of purchasing a motor vehicle. These 4 contracts would clearly spell out the liabilities of each party, as well as the terms and conditions with regards to the purchase of a motor vehicle.
List of Casetrust – SVTA Joint accredited Motoring business can be found here.
CONSUMER'S FRIENDLY PRACTICE FROM AN ACCREDITED MOTORING BUSINESS
A motoring business that achieves CaseTrust-SVTA accreditation is certified as a business that possesses the foundation for good sales practices and standards. The business will have the following mechanisms in place:
CLEAR FEE POLICIES
Clearly articulated and documented policies on fees and fee refund. These must be fully disclosed to their customers and adhered to according to the terms and conditions of the contract between the business and consumers.
WELL-DEFINED BUSINESS PRACTICES AND SYSTEMS
A redress system with proper and clearly defined dispute resolution mechanisms for the business and consumers. This will include mediation by the Motor Industry Disputes Resolution Centre (MIDReC), CASE Mediation Centre, and recourse to the Small Claims Tribunals and the Courts, if necessary.
An insurance bond of S$50,000 to protect the customer’s fees and deposits paid in the event of an unresolved dispute.
The business must ensure that it has trained sales staff who do not practice unethical sales tactics and are able to provide good customer service.
INTERESTED TO BE CASETRUST-SVTA ACCREDITED MOTORING BUSINESS?
Apply for CaseTrust accreditation now, to show consumers that your business is committed towards maintaining a high level of good business practice, fair trading and transparency. The Info Kit and application form for Motoring Business are available here.