MOTORING

CASETRUST-SVTA ACCREDITATION FOR MOTORING BUSINESS

 
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The Consumers Association of Singapore (CASE) and Singapore Vehicle Traders Association (SVTA) have developed a joint CaseTrust Accreditation Scheme for the motoring industry since 2008. Building upon the basic CaseTrust requirements which promote fair-trading and good business practices, this joint scheme has incorporated criteria unique to the car trade to raise the professionalism of dealers.

 

Consumers can easily identify reliable car dealers simply by spotting the CaseTrust logo displayed at their showrooms. As vehicle purchases are big-ticket items to consumers, we hope to offer better consumer protection by getting these companies to adopt the CaseTrust standards.

 

This accreditation scheme incorporated customer-centric features to protect consumers from unethical practices that might compromise their interest in a car purchase.

 

List of CaseTrust accredited motoring business can be found here.

 
 
 

CASETRUSTED CAR DEALERS GIVE CONSUMERS A PEACE OF MIND

 

A motoring business that achieves CaseTrust-SVTA accreditation is certified as a business that possesses the foundation for good sales practices and standards. The business will have the following mechanisms in place:

 
 

CLEAR FEE POLICIES

 

Clearly articulated and documented policies on fees and fee refund. These must be fully disclosed to their customers and adhered to according to the terms and conditions of the contract between the business and consumers.

 
 

WELL-DEFINED BUSINESS PRACTICES AND SYSTEMS

 

A redress system with proper and clearly defined dispute resolution mechanisms for the business and consumers. This will include mediation by the Motor Industry Disputes Resolution Centre (MIDReC), CASE Mediation Centre, and recourse to the Small Claims Tribunals and the Courts, if necessary.

An insurance bond of S$50,000 to protect the customer’s fees and deposits paid in the event of an unresolved dispute.

 
 

WELL-TRAINED PERSONNEL

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The business must ensure that it has trained sales staff who do not practice unethical sales tactics and are able to provide good customer service.

 
 
 

INTERESTED TO BE CASETRUST ACCREDITED MOTORING BUSINESS?

 

Apply for CaseTrust accreditation now, to show consumers that your business is committed towards maintaining a high level of good business practice, fair trading and transparency. The Info Kit and application form for Motoring Business are available here.

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