List of CaseTrust Accredited Businesses

CaseTrust is the accreditation arm of the Consumers Association of Singapore (CASE), and is Singapore's de facto standard for companies who wish to demonstrate their commitment to fair trading and transparency to consumers.

Since our inception in 1999, we have been working hand-in-hand with many companies to raise the industry standards.

UPDATES

28 MAY 2014

Additional criterion for CaseTrust - NATAS Accredited Travel agencies


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22 OCT 2013

Mediation Fee Waiver


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26 SEP 2013

Compliance of the Spa Protection Scheme for accredited Spa & Wellness businesses


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WHAT'S DIFFERENT ABOUT A CASETRUST ACCREDITED BUSINESS?

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CASE has constantly lobbied for greater protection for consumers, which has resulted in changes in the Consumer Protection Fair Trading Act (CPFTA).

Our goal of Consumer Protection and constant networks with industry experts allows us at CaseTrust to understand the needs of each industry. That is why at CaseTrust, our accreditation schemes are always tailored according to each specific industry.

Here are some of them...

CASETRUST

INDUSTRY

CASETRUST ACCREDITED BUSINESS BENEFITS

Spa and Wellness

Business provides a 5-day cooling off period for consumers to get a full refund

Motoring Business

Business purchases a $50,000 insurance bond to protect consumers

Webfront business (E-Commerce)

Business uses a secure payment mechanism and ensures that client
data is kept confidential

As a consumer, when you walk into a CaseTrust accredited shop, you can shop to your heart’s content, assured that what you see is what you get. Even if there are problems later, you can resolve it with confidence because when something unfortunate happens, the business is committed to resolving the dispute in a timely and fair manner.

In the event that the dispute is unresolved, consumers can always approach CASE for help. Our Consumer Relations Officers will be able to advise them of their rights and assist them to resolve the matter with the business concerned.

If necessary, CASE can further arrange for a mediation session between the consumer and the business. The session will be conducted by trained mediators who will assist both parties in arriving at a win-win situation. Sounds good? If so, do click on our individual accreditation schemes for more information.

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WHAT DOES CASETRUST MEAN TO THE BUSINESS?

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CASETRUST

Being CaseTrust accredited reinforces your business commitment to your customers. This recognition further instills consumers’ confidence in your products and services, resulting in increased consumer loyalty and repeated patronage for your business.

We are also aiming to prepare you for the Fair Trading legislation, ensuring that your businesses will not unwittingly violate the law. The rigorous accreditation process that all businesses undergo to qualify for the scheme also enables your business to be well adapted to meet the needs and demands of international consumers.

WHAT BENEFITS CAN MY BUSINESS GET FROM BEING AN ACCREDITED COMPANY?

Greater Exposure through CaseTrust’s publicity efforts for its accredited businesses.

Coverage through advertising and publicity campaigns by CASE

Joint Advertising campaigns

CASE quarterly magazine “The Consumer” with circulation of over 4,000 readers

Ride unto CASE related articles on newspapers and television programmes

Free listing on ST701.sg website

Free listing on CaseTrust website

Gain immediate recognition by consumers as a business they can trust.

Prepares merchants for the Consumer Protection (Fair Trading) Act, thereby having a Competitive Edge over non-accredited businesses.

Educational Seminars organised by CASE.

Availability of CASE mediation facilities to resolve disputes at no cost.

Join well-known businesses who have attained the CaseTrust accreditation like Brother International Singapore Pte Ltd, Courts (Singapore) Pte Ltd and OSIM International Ltd.

To know more about the benefits, please click here.

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